Common Inquiries
and Helpful Answers
Find answers to the most frequently asked questions about our software, trial access, pricing plans, and technical support. Our team is here to assist you at every step.
What is Container Depot Software and how does it help?
Container Depot Software is a digital solution that helps manage terminal and depot operations including container tracking, invoicing, yard planning, and gate control—saving time and increasing efficiency.
Can the system be customized for our depot’s needs?
Yes, the system is modular and fully customizable. You can activate only the features your terminal requires, and add custom workflows or fields as needed.
Is the platform cloud-based or on-premise?
Our solution is cloud-based and accessible from anywhere. This ensures secure data access, backup, and seamless updates without the need for local infrastructure.
How secure is our data on your platform?
We implement enterprise-grade security including HTTPS, data encryption, user-level access controls, and daily backups. Data centers are compliant with ISO/IEC 27001.
Do you support EDI integration with shipping lines or customs?
Yes, we support full EDI integration (CODECO, COARRI, etc.) with major carriers and customs systems to automate data exchange.
Can we manage billing and invoicing within the system?
Absolutely. The platform offers auto-generated billing for storage, handling, and repairs. It also integrates with external accounting systems via API.
Is there a mobile version available?
Yes, the system is fully mobile-compatible. Yard operators can use tablets or smartphones for container updates, photo uploads, and real-time status changes.
What is the implementation time?
Implementation typically takes 2 to 6 weeks depending on the scope, number of users, and integrations. We provide full onboarding and training.
Can multiple users access the system at once?
Yes. The system supports multi-user access with role-based permissions for admins, dispatchers, reachstacker drivers, gate operators, and others.
How can I request a demo or trial access?
You can request a personalized demo through the contact form or email us directly. Trial access is provided free of charge upon request.
If you also require technical support during the trial period, please let us know in advance so we can assign a manager to assist you.
